How to Complain
Use secure Support or email support@ukmeds247.com. Include your name, order number where relevant, a clear description of the issue and the outcome you are seeking. Do not include payment credentials or passwords.
Our Response
Our support team aims to acknowledge a complaint within 24 hours and provide a full response within 3-5 working days. If more time is reasonably needed, we will explain why and keep you updated.
Urgent Health Concerns
Complaints channels are not an emergency service. Contact NHS 111 for urgent medical help or call 999 in an emergency.
Your Rights
We will review complaints fairly. This process does not limit any right to seek independent advice, contact an appropriate regulator or exercise statutory consumer rights.