Service and Charges
Free standard delivery is available on all orders of £50 or more to addresses in England, Scotland and Wales. Orders under £50 have a £3.99 standard shipping/handling fee. The threshold is based on the product total after discounts, including tax. All displayed prices include tax; no additional tax is added at checkout. We do not currently deliver to Northern Ireland or international destinations.
Processing and Delivery Times
We aim to process and dispatch all paid orders within 24 hours of payment confirmation. Estimated delivery times are 2–5 working days from the date payment is confirmed. Please note that delivery times are estimates and may vary due to weekends, public holidays or circumstances beyond our control.
Tracking and Packaging
All orders are carefully packaged in plain, discreet packaging to protect your privacy. Tracking information will be provided where available, although tracking is not guaranteed for every delivery. A signature is not normally required upon delivery.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your account or secure order-access page for updates. If your delivery is more than 48 hours overdue, or seven days have passed since payment confirmation, please contact our Customer Support team with your order number. We will investigate the delay and keep you informed of any updates.
Failed Delivery
If a parcel cannot be delivered and is returned to us, our Customer Support team will contact you to discuss the available options, including redelivery, cancellation or a refund where applicable. Any additional charges or deductions will be reasonable, lawful and clearly explained before proceeding.
