How UK Meds 247 collects, uses, shares and protects personal information.
Who Is Responsible
UK Meds 247 is responsible for the personal information described in this policy. Our contact address is 2-6 Boundary Row, London SE1 8HP, United Kingdom. Privacy requests can be sent to support@ukmeds247.com.
Information We Collect
We may collect your name, billing and delivery address, email address, telephone number, account details, order and payment-status records, support messages, transactional communications, marketing preferences, and IP, device and security information.
How and Why We Use It
We use personal information to provide accounts and orders, deliver goods, take and reconcile payments, provide support, prevent fraud, secure the service, keep legally required records and handle complaints and rights requests. Depending on the activity, we rely on contract, legal obligation, legitimate interests or consent.
Service Providers and Payments
We use Rocket.net for managed website hosting. Payment methods are shown only when their protected configuration is complete. We do not store full card numbers or payment credentials in WordPress.
Approved providers may process account, order, network, device, transaction and fraud-prevention information only as needed to supply and secure their services. Their processing may involve locations outside the UK, protected by applicable contractual and legal safeguards.
Other Sharing
We may share the minimum necessary information with delivery providers, professional advisers, regulators, courts or law-enforcement bodies where required or permitted by law. We do not sell personal information.
How Long We Keep Information
Order and core audit records are normally retained for six years. Support messages and transactional communications are normally retained for 24 months. Reminder and duplicate-prevention records are normally retained for 90 days, rate-limit security hashes for 24 hours, and sessions according to platform security and cleanup rules. We may retain information longer where law, a dispute or a security investigation requires it.
Marketing
Marketing is optional and requires a separate choice. Accepting the Terms and Conditions or confirming your age does not subscribe you. You may withdraw consent or unsubscribe at any time without affecting service messages about your account or orders.
Your Rights
You may have rights to access, correct, erase or restrict your information, object to processing, obtain portable information and withdraw consent. Contact support@ukmeds247.com. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Fraud Prevention
Payment and security providers may generate automated fraud indicators. We use them to protect customers and the service. We do not use personal information for solely automated decisions that produce legal or similarly significant effects without the safeguards required by law.